Website privacy notice

We are Hillside Environmental Services. We’re a company registered in England and Wales with company number 08107274, whose registered address is at Hillside Cottage, Debdale Hill, Caunton, Newark, NG23 6BG, United Kingdom. In this privacy notice, we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.

You can get hold of us in any of the following ways:

  1. by phoning us on 07702 236275;

  2. by emailing us at russell.burton@hillsidenevironmental.co.uk; or

  3. by writing to us at Hillside Cottage, Debdale Hill, Caunton, Newark, NG23 6BG, United Kingdom.

We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

If you have any questions about this privacy notice or issues arising from it, you should contact Russell Burton, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact them using the details set out above.

We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.

We may update this privacy notice from time to time. This version was last updated on 03/10/20.

1. Key definitions

The key terms that we use throughout this privacy notice are defined below, for ease:

  • Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

  • Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email-marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer base.)

  • Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymised.

2. Details of personal information that we collect and hold about you

Set out below are the general categories and details of retention periods in relation to those categories (see section 8 below for more details about retention) and in each case the types of personal information that we collect, use and hold about you:

Identity information

This is information relating to your identity such as your name (including any previous names and any titles that you use).

specify how long these types of data will be kept

 

Contact information

This is information relating to your contact details such as email address, addresses, telephone numbers. We collect this when you get in touch with us via the contact form on our site or when you provide them via contacting us directly through email or phone.

 

Regarding identity and contact information, we keep your personal data for no longer than reasonably necessary in order to keep you informed and to invoice you.

Marketing information

This is information relating to your marketing and communications preferences

This type of data will be kept as long as you have opted into receiving marketing from us and will be kept for no longer than reasonably necessary to contact you regarding your preferences.

Website, Device and Technical Information

This is information about your use of our website and technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device.) Your personal data in this case will be stored for 36 months for the purpose of tracking and reporting.

We have obtained anonymised personal data from your use of our website which is tracked by Google Analytics. Personal data may include your IP address and information provided by cookies or similar technology.

Our lawful basis for processing this data is consent in line with the cookies notification you saw and accepted on visiting our website. We use this information to share news about events and products offered by Hillside Environmental Services. Additionally, the IP address helps us to understand geographic information about our website visitors better so that we can improve our website for everyone. We also make use of Google’s advertising platform Google AdWords. This provides us with access to demographics and interest reports on an anonymous basis. At no point are individuals identified, and your personal data will not be shared beyond Google, our website hosts Wix.com and Hillside Environmental Services. Your personal data in this case will be stored for 36 months for the purpose of tracking and reporting.

The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.

Details of how we collect personal information and special information

We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, Marketing Information, directly from you when you fill out a form, purchase services and/or digital content from us, contact us by email, telephone, in writing or otherwise. This includes the personal information that you provide to us when you subscribe to our mailing list.

We may receive some of your personal information from third parties or publicly available sources. This includes:​

  1. Identity Information and Contact Information from publicly available sources such as Companies House and LinkedIn;

  2. Website, Device and Technical Information from third parties such as analytics providers (like Google);

We may also receive Website, Device and Technical Information automatically from technologies such as cookies that are installed on our website. To find out more about these please see our cookie policy, which is at the end of this statement.

Details about who personal Information may be shared with

We may need to share your personal information with other organisations or people. These organisations include:

  1. Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who describe the services they provide that require them to have access to personal information, e.g. IT services.

  2. Third parties who are not part of our group. These may include:

    1. Suppliers: such as IT support services, payment providers, administration providers, marketing agencies, who are based in the UK;

    2. Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies , who are based in the UK;

    3. Our advisors: such as lawyers, accountants, auditors, insurance companies who are based in the UK;

    4. Email platforms who are based in the UK;

Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations of us and them, including in respect of security of personal information. We do not sell or trade any of the personal information that you have provided to us.

Details about how long we will hold your personal information

We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties that we have provided with the services. We have set out above the details of our retention periods for different types of data. You can find them in section 2.

Your rights under data protection law

Under data protection laws, you have certain rights in relation to your personal information, as follows:

  1. Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information that we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.

  2. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.

  3. Right to erasure: (this is often called the 'right to be forgotten').This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.

  4. Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.

  5. Right to data portability: this right allows you to request us to transfer your personal information to someone else.

  6. Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation that means that you want to object to us processing your personal information. In certain circumstances, you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

 

Where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.  If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:

  1. we may need certain information from you so that we can verify your identity;

  2. we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and

  3. if your request is unfounded or excessive, then we may refuse to deal with your request.

Marketing

You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes. However, we will give you the opportunity to manage how or if we market to you. In any email that we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.

If you do request that we stop marketing to you, this will not prevent us from sending communications to you that are not to do with marketing (for example in relation to goods services digital content that you have purchased from us).

We do not pass your personal information on to any third parties for marketing purposes.

Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

Third-party websites

Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the third-party website. Those third-party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary:

  • Essential cookies - To enhance your experience using the website and to ensure your experience using the website is safe and secure. You can find a description of the cookies used by Wix here and their privacy policy here. 

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Analytical/performance:

  • Google Analytics (3rd party) - We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here.

  • Social Media Sharing and Integration (3rd party) - We use LinkedIn functionality within this site so that you can share items of interest, or become a fan of our Social Media Profile. You can find out more about LinkedIn's Cookie use here.

  • LinkedIn

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